I recently received a coupon that was good for like 25% off an one Baby item. The list of excluded items were baby food, baby formula, Diapers,wipes, baby strollers ect. Not really surprised, me and my hubby had a good laugh tho. I'm sure with the holidays coming I'll be in there at least once or twice.

I agree that while their selection is much larger, their prices are much higher than their local competitors. It didn't used to bother me too much because I liked having a wider selection, but the past several times I've shopped their I've left with a bad taste in my mouth. For starters, they run some great coupons ( especially this time of year) but I have never seen another store with so many exclusions on their coupons. The biggest one being you can't use any type of coupon on a "hot" toy, which is basically ever relevant toy. Once you put a lay a way on, if an item you have on your order goes on sale they will not adjust the price where their competitors will. You can earn r us bucks for your purchases but they break them down so you can only use one at a time. And most imoortantly IMO, their customer service is terrible. I was looking for a specific toy that wasn't on the shelf and after a half hour of arguing with an associate she finally agreed to scan the barcode to revea they had two boxes full in the back. In the same visit I asked 2 different associates on the floor if they price match and was told absolutely, I spent an hour shopping around with all my match ups only to get to he register and be told they DO NOT price match and would not honor what I was told by the other associates (this came from a manager). Oh and they will not honor an item if it is priced wrong. All in all I think they really need to work on their policies. They may have a better selection but it comes at a cost.

This is a store that I like to take my kids to, but I don't particularly like to shop there myself. I usually find that their selection is a bit small compared to shopping online, and the prices are unusually high. The coupons that they distribute always have a huge list of things that you can't use them with, and you can't use them on anything that is already on sale. We only shop here if we have to have a particular item very quickly, or if it's a special occasion for our son and he is picking out his own toy.

Overpriced, plain and simple. While they do have a nice, expansive selection of product; I can usually find the same product online for a fraction of the cost.

During anytime of the year, they have every selection of toys and games that kids of any ages may desire. Toys R Us knows there are no competitions out there from other stores so they are lacking in customer service. Unlike other stores, Toys R Us DO NOT price matched, offered rainchecks or readily price adjusted. Their register is horrible at doing returns if you don't have a receipt. Other stores like Target will offer to do a credit card lookup but Toys R Us system can only do it at random (may or may not find your item). However, I think they recently offered to let you do a no-receipt return with an ID to offset their limitations. Toysrus.com is good effort but still have many glitches for any buyer. If you do a store pickup order, especially during store busy season, there is no guarantee that the store pulled your order on time while the item is instock. Be prepared to get a cancellation notice, even if you ordered before store's opening hours. Toysrus.com purchases can be returned to the store (to avoid return shipping charges). THE WORST about toysrus.com is that you can only get instore merchandise credit for any toysrus.com returns, even with proof of original form of payment. This is UNACCEPTABLE. I was told that toysrus.com and the store's systems are independent. However, if you get a willing supervisor, you can get an override to return to your credit card if that was the form of payment.

Has a great selection of toys; however, it is really overpriced and the clearance is poor. The only redeeming factor is that they price match Amazon which has helped with keeping the costs low without having to wait for shipping from Amazon.

I think Toys R Us is now charging way too much money for their toys.

Was the #1 toy store until mostly all us stores went bankrupt! Little pricey for toys! But during holiday time great sales!

Toys R Us is out of business and I can understand why. They were super expensive. Excited when I got to go in one as a kid, but rarely ever bought anything from there.