Dishonest about their coverage

By far the worst customer service in the history of EVER. My brother died at the age of 51 unexpected and very sudden. We paid his last bill and contacted them to let them know of the sitatuion and termination of policy as he was a single man w/o dependants. We were told they would be billing us (his siblings) the $200 termination of contract fee. REALLY T-Mobile?

My family has Sprint but some of my sons friends have Tmobile and if they want to use their phones they have to walk around our yard to find service. No way they could use it in the house.

I though verizon was aweful until i switched to t-mobile. They charge me for overages when my handheld tells me i have min left and they transfer and put me on hold constantly. Additionally to send in a complaint you must FAX it in. Seriously, they are a tech compnay and i need to go back 15yrs in technology o file a complaint. you got to be kiding me.

SUCKS! bad reception and service!

T mobile is tested ok........but there is no great functionality.......average piece

This is based on my current service with T-mobile. I can never seem to hold a solid signal in my home, which up until recently was a HUGE problem because it was also serving as my home phone. I asked why, a representative insisted it was because my sim card was old and I needed to replace it. I think a new one through them would could about $20 or so, thankfully I found a less expensive one on Amazon and by less expensive I mean massively less expensive.I think it was about $3! Either way, I still get a crummy signal. About 2 years ago my phone completely froze, which I do realize is a manufacturer problem, not a T-mobile problem necessarily, but in order to get a replacement phone, I would have to pay (through the nose) for it. Overall, the cell service is terrible and the customer service is really not much better.

I have both AT&T for my actual cell phones and due to a recent move we signed up (through Sams Club) for the TMobile MiFi. First off, the MiFi service is so new to both Sams Club & Walmart that neither can actually activate the phone unless they contact T Mobil directly in the store and let the consumer speak with them. This is frustrating for 2 reasons - 1. Sams offeres free activation when you purchase the phone/system through them and 2. It is VERY difficult to hear with over head intercoms going off constantly. My husband works on the T Mobil tower sites along with several other carrier sites. There are several of these towers near by and this is one reason we went with this service. As far as pricing goes for the Mifi it is about $80 per month and no overages. That said once you go over the 10 GB they drop your connection to 2 G which is supposedly better than dial up. It's not and I am getting very frustrated with the service. And to top it off, I was told that I would need to put up a $50 deposit, ok thats fine. Then this week (we have had the service for a little over a week) I recieve a letter from T Mobil stating they were sorry they could not offer service to me! So I have no clue right now what is going on! Cable is not an option for us, so highspeed is out and unless I want dial up, (no way) our only other opotion is Hughes net or Wild Blue both lack good service and are astroniomically high for intternet.

Disappointing T-Mobile purchased Sprint. My home is now a dead zone and have frequent loss of internet everywhere. We were told that we would not lose anything; yet; at home, my cell is dead. There are times when I am in my car using Waze and I completely lose Internet.

my husband and i got t-mobile about 6 years ago the only reason we got it was due to bad credit a they were the only ones that would give us phones and we have had so many issues with them they over charged us for 8 months on a data plan for a line that could not even access the web and only would credit 3 month and with in the last year started charging us for the 4g hot spot service that was supposed to be free and did not have the guts to say they wanted to start charging they claimed it was a system glitch a the whole year that we did not pay was not supposed to be free well i think it was because they made a device that you can put out a 4 g signal with and you have to pay 49 a month for and people were not going to but it if they could get phones that would do that for free

Don't like it, the only reason I give it two stars is because Verizon is worse. I had TMobile for my work phone at a former company and have AT&T for my personal phone. TMobile only works if you are on a TMobile tower. As you move farther away from the tower, the signal gets weaker and the phone will not work or loses all clarity (therefore renders useless). TMobile does not share towers with the other networks as the rest do. You either have service on a TMobile tower or you don't. I have been without a work cell phone many times because there was no tower within range. If I did not carry my own personal cell phone (with AT&T service), I would have been left completely without a phone for emergency or to do my job. With the AT&T acquisition of TMobile earlier this year, I would hope that AT&T changes the TMobile service to step up to the AT&T level.

I am torn when it comes to my relationship with T-Mobile. While I do enjoy their selection of phones and customer service, the signal is spotty and very fragile. I live in a city but lose my signal inside many buildings, when others do not. No exaggeration, I seem to be the only one who can't use their in a sea of people with phones in the store or some place.

I recently took advantage of the offer to cover ETF charges. I was excited to leave my current carrier. It has been frustrating, confusing, overwhelming, and just plain silly. I did not like the phone that the agent recommended and I ultimately agreed to. I have been trying to return it and find a new phone but have spent 150 minutes talking to numerous customer service people who do not have the skills needed to help me return and purchase a phone. I went to a local store and was the only customer, the sales clerks could not stop talking about the "hot chick" that kept walking by outside. The coverage is not the greatest but livable.

I used to have T-mobile.....I switched since then, but they gave me a great plan and very nice phone,no service issues or dropped calls...I miss them some.

I have t-mobile service but I would love to get rid of it. I'm really wanting to get at&t, the new iphone 4.