This is the best thing to happen to scents. I wanted to create a custom scent but wasn't sure about getting a full-priced size. No problem because they let you order a sample! The S & H is very low. The customer service? Excellent. Right after I ordered, I had to email a question. I got a personal answer less than a hour later! I'm just reviewing the site and the order process. When I receive my order, I will be back with an update on the product itself.