I do love Old Navy's clothes, but the last time I tried to order jeans it was horrendous. I ordered my typical size (16W0 and when they came in they were the same size as my sister's GAP 10 curvy. I was bummed, but thought it a fluke so I ordered another pair. This time, they were about 2 sizes too big. I sent all of those back and called customer service and finally they got me a pair of 16W that was actually measured for a 16W. All of the hassle was strange and I am not a fan of return by mail only, but it all worked out in the end (although I did file a complaint because no matter what pair of jeans they send me, a 16W should always be a 16W).