I gave them a 2 only because I still like their product, but their customer service has completely disappeared! I ordered an email gift card on 12/23. They did not process the order until 12/29, and even then did not email the gift card. I called 2x and both times I was told they were having problems with their email delivery system, but could not offer a solution. I emailed them several times and the fasted response I got was just under a week! I finally charged back the transaction with the credit card company. It's very sad because I have always admired their mission, and am a fan of their shoes.

These shoes come in super cute patterns however are really expensive for what they are! Not to mention, the customer service went down hill recently. The shoes tend to run in awkard sizes as well from shoe to shoe.

Although the donation policy seems wonderful (and I'm sure came from very good intentions), it is actually very often detrimental to the very societies they are trying to help. It is putting local shoemakers/shopowners out of business because the demand has decreased so much, with all the freebies. TOMS could much more effectively achieve their goal of trying to help in places of need by partnering with the local people to meet the need WITHIN the community itself.

These shoes are very comfortable with wonderful prints, the downside after purchasing several pair is that the front of the shoe separates from the sole. I am a mother of thee girls and the brand Bobs, which are very similar to Toms, out last the Toms brand.

Not sure how people didn't know these were made in China. I have not liked the shoes simply because they are poorly structured and offer no fashionable value to me. I like the mission to give back and provide for other nations, which has nothing to do with where they are manufactured, so if people have been buying them for the mission, they need to reevaluate their spending habits than getting angry at TOMS.

Our budget was limited at the beginning of the school year so the price of the Toms Shoes was attractive. Unfortunately our 2 kids had to wear these to school for about 6 months. My 6 yr old daughter's shoes help up ok, but my 11 yr old son's shoes wore out so badly that the insole was completely gone and I had to give him the insoles from my sneakers so he could walk without limping. Thankfully we were able to replace these shoes with actual sneakers for the kids and threw our Toms Shoes in the trash at the shoe store. Not a good long-term investment.

Wanted to love them I am sorry to say that I do not find these shoes comfortable. I really wanted to like because, well, everyone seems to. They are too tight. I am told that they will stretch out but I couldn't wait it out.

Everyone seems to love these shoes but me. Everyone seems to love these shoes but me. I was told they need time to be broken in to be fully comfortable but no matter how many times or for how long I wear them, the backs of my heels always end up with broken skin which makes it impossible for me to wear these.

Don't waste your time and energy I have had the most difficult time dealing with Toms. They did not send me my store credit for referring someone in time, their website is constantly saying they have something in stock but when I order it, I get an email saying that they are out of stock. Whenever I try to email a question or concern, the answer I get back takes forever and it's never helpful. Love the shoes and the comfort.

Confused?! When I first got my Toms I was I love. They were super comfy and I could handle work on my feet. Unfortunately then a few things happened; they wore down within a few months, the threads starting coming out and they aren't washable. I was bummed since they are not cheap and have not saved up to get another pair yet, even though they are so super cute. Now I learn they are made in China?! Totally confused how it has to do with helping children in other countries with a pair of shoes. The brand has me questioning them completely.

cheaply made and don't fit I've received a couple of pairs of canvas slip on Tom's Shoes as a gift. They were way too narrow for me and you could see where the shoe is glued to the soles. The only reason I give two stars is because of the charity work they do. Otherwise,the shoes are awful.

Not for high arches Fabric is folded in weird spots that rub against your foot. Not for people with a high arch

I love the idea but I think that the proceeds made on shoe sales in the countries they sell in should be donated back to that country (I believe they are not only sold in the US). We are in an economic crisis here at home and it's time to reign in on the out-poor of support for countries outside of your own - and I mean this for ALL nations. Again, this is a wonderful idea, but there are SO many families in need here in the USA as well. We have always given support to other countries at the neglect of our own needy and right now it's time to own up to our own country.

I recently sprain my ankle and these shoes are the only thing that would fit with my brace. They are really comfortable and easy to slip on and off. The only con, is they are not durable. They wear out very easily. Both of my shoes have holes in them after two months and so do my roommates. However, I would probably buy them again as I love that it is a good cause and they are really comfortable.

I thought they looked funny at first but they are pretty comfy and it's for a good cause!