I've loved Toys R Us ever since I was a little girl. I take my daughters here once in a blue moon because of their selection, but they ARE pricey. I still love the store though :)

I love the selection of toys. The prices are average with other stores and I LOVE how they are now combined with Babies R Us now. The stores are much bigger and I love how the registers are. No more standing on one line cause its shorter and still being there a half an hour later.

I Have Mix Reviews on Toys R Us. Last June My Daughter turned 3. We decided not to have a party and just get Her a really big gift. The Barbie Pink Escalade Power Wheels was perfect for Her. I ordered it online to pick up in store. The store I was going to pick it up from called Me the next day to tell Me they didn't have the pink escalade in stock and they were going to credit My account. They did say that the other Toys r Us location had one in stock and I had to go back online and re-order it for pick up at that location. So I did... That store then called Me and told Me that the one in stock was for display only and They too were going to credit My account. They informed Me that the First location I ordered from had received the pink escalade that morning in their shipment and that I could call them and have them hold it for Me. Which I did and was able to go to the store and pick it up that day. My credit card was charged 3 times for the same $439 item in a 24hr period and although I was going to be credited, it still took a few days for those transactions to come off. I was really inconvenienced by all this run around and upset that my card almost maxed out. I was not offered any kind of apology or discount. In the future I will just go to the store for My purchases.

During anytime of the year, they have every selection of toys and games that kids of any ages may desire. Toys R Us knows there are no competitions out there from other stores so they are lacking in customer service. Unlike other stores, Toys R Us DO NOT price matched, offered rainchecks or readily price adjusted. Their register is horrible at doing returns if you don't have a receipt. Other stores like Target will offer to do a credit card lookup but Toys R Us system can only do it at random (may or may not find your item). However, I think they recently offered to let you do a no-receipt return with an ID to offset their limitations. Toysrus.com is good effort but still have many glitches for any buyer. If you do a store pickup order, especially during store busy season, there is no guarantee that the store pulled your order on time while the item is instock. Be prepared to get a cancellation notice, even if you ordered before store's opening hours. Toysrus.com purchases can be returned to the store (to avoid return shipping charges). THE WORST about toysrus.com is that you can only get instore merchandise credit for any toysrus.com returns, even with proof of original form of payment. This is UNACCEPTABLE. I was told that toysrus.com and the store's systems are independent. However, if you get a willing supervisor, you can get an override to return to your credit card if that was the form of payment.

Love Toys R Us! We take our kids there for their birthdays, and that is the first store we go for Christmas for the kids. On our youngest kids' birthdays they get a $ off coupon from the store!