The  Home Depot
61%Recommended

The Home Depot

3.2
              Rated #32 in Stores
34
SHARE
Reviews Ratings
34 Reviews 3.2/5 stars
61% Recommended
Add a Review
  • 5
    32%
  • 4
    20%
  • 3
    8%
  • 2
    20%
  • 1

Can I give this store less than a 1??? This is the most horrible store I've ever been to. They are ALWAYS understaffed, and no one knows anything about their products that they sell...not to mention they are not very friendly. I will go to Lowe's or anywhere else any day. I went there to have someone cut a piece of wood for us to put in an air conditioner. I asked 3 different people for help, waited for over an hour. Another guy came and asked for help and the lady said that someone would be right there for him. I told her that I had been waiting for an hour to simply have someone cut a piece of wood for me, and she had the nerve to tell me to wait my turn. I would have cut the wood myself if I were allowed to use their equipment.

My husband & I have a credit card with them. We "were" loyal customers & always made our payments on time. We miss 1 payment & they blow our phones up at least 4 or 5xs a day. We told them we planned on making a payment asap, yet they kept calling and calling. Needless to say we did make our payment & we have canceled the card.

I abhor Home Depot. I used to shop there equally with Lowe's when we were remodeling our old house, but the help was not very helpful and the employees I dealt with were actually quite rude. I don't like being treated like I'm stupid for picking a type of flooring that the employee doesn't find attractive. It's my home, not theirs. Now we are spending thousands of dollars remodeling our new home, and not a penny will be spend at Home Depot. I don't like their stand on social issues and hate how companies get involved with those sort of things to begin with. It's not just the stand they take, but the indoctrination of children as well within that stand. I will never shop at Home Depot again.

My husband literally lives at Home Depot. Also I might add, we only live about a block from one. However I will not go anymore as I have a difference with them on some social issues. I feel there are too many good causes that benefit everyone and establishments should not support social issues.

I have never had a worse product buying experience than at the Home Depot. My husband & I decided to build a shed in our backyard. We chose 1 from the Home Depot. Sadly, the kit came with no shingles, no plywood for the floor, no nails, no nothing. However, the brochure said that it was a complete kit! When we challenged Home Depot on it, no one at the store knew what to do or say. When we finally got a response back from Corporate (after calling the 1800 several times) the best that they could come up with was "it was a typo" and they offered us a piece of plywood for the floor. We were out for the shingles, nails, paint, sealer, and everything else not included in this "complete kit." Would give this ZERO stars but the system won't let me.

You can never find an employee to help you and if you do find one, they usually don't have a clue.

I do not like this store. From the minute you pull into the parking lot you are greeted by all these illegals looking for work. I do not like them hanging out in the parking lots. They leave their trash everywhere, are not very polite and really bring down the company. This is all before I go into the store. Once in, it is really hard to find someone to help you. Then when you finally figure out what you need they want you to use a qucik check out service! I do not care for these as they only want to get rid of jobs and cut hours. Do not care for this store at all. I would rather go to a smaller store where you will get help and they know whtat they are talking about. Also will not be greeted by all the illegals

Given the opportunity, I will go somewhere else. The only reason I go there is the close proximity to my home. My running joke about Home Depot is they have one guy that knows something about the products that you are interested in, but he / she services an entire region of stores. In other words, never at the same store you are shopping in. It is also amazing how difficult it can be to find anyone wearing a bright orange vest. I much prefer Lowes system where you press an "assistance needed" button in the aisle you are in. The system then pages a knowledgeable employee who actually works in the department that you are in. I don't think I have ever heard; "I'm sorry this isn't really my dept., I'm just filling in" at Lowes. In contrast, I hear it all the time at Home Depot. I have even been told that 'John Doe' will be back in 2 days, so I can come back then if I want to ask questions. No attempt to bring in a supervisor or store manager to answer my question. If I remember correctly, this was about a $900 purchase that I would not make without my questions answered. I left the store, drove about 20 minutes to a Lowes and experienced customer service which resulted in my business.

I love home improvement stores, but not Home Depot. Trying to get help from a salesperson is frustrating. Waiting in the long checkout lines can border on ridiculous. They do have a good assortment of items it you already know what you need and where it is at, and if you have plenty of time to stand in a long check out. Also, if you shop right after a delivery of plants, you can get some lovely ones. However, my favorite is Lowe's. They are obviously much more customer oriented.

I'm not a fan. The store does not seem "female friendly". I feel lost every time I have to go there. I usually end up finding waht i'm looking for at a different store.

In our town lowes and home depot isn't even 6 minutes apart but we chose home depot over lowes. We feel that the employees know more and are more willing to help out their customers. Not a fan of their flowers in the spring though. I planted around 20 last year and about 15 died. ��

I like this store but they are a bit pricey

Although I see several comments stating that Home Depot does not feel very female-friendly, I have to say that I've never had a problem with that in this store. I grew up helping my dad fix things and I've always felt very comfortable in a hardware store. That being said, I can see how some of the technical lingo in a store like this may make some women feel uncomfortable, just as a man may feel uncomfortable talking about linens or bed-sheets in a home-goods store. As far as quality and selection, I tend to find lots of top-of-the-line items here, although what is for sale isn't always "better" than what is offered at other stores, just different. I think Home Depot leans towards the more expensive side of things, so I try not to purchase my items here unless I really want a particular item that I'm unable to find elsewhere. They are great for doing special orders, and they have a wide selection of lumber. I'm not a huge fan of their lighting selection, but I do think that they have the best choices when it comes to kitchens.

Need knowledgeable associates I would really like to see people with specialized knowledge in each department. It seems like we have high school kids or people unfamiliar with the type of merchandise they are trying to sell. I do appreciate the military discount given as it helps us out a lot. But we tend to shop elsewhere especially if we have questions and expect knowledgeable answers.

Home depot is a good store. They have just about anything you are looking for when doing home improvement. Their employees are friendly, if you can find one. If you need help, good luck finding someone that will help you. I like Lowes better. Cheaper prices, cleaner stores, and helpful employees.