Your Wait Time Is Currently Zero Minutes

By drodriguez Jul 27, 2010

When was the last time you called a company’s customer service department and had to wait on hold much longer than you anticipated? Depending on when you call or how many operators are on duty, you could be waiting 10, 20, or even more than 30 minutes to talk to an actual human being, all the while listening to the mind-numbing elevator style music on the other end. It’s bad enough having to wait on hold once in a while, but some of us have jobs where we have to do this every day.

If you’ve got an internet connection or an iPhone you can now have someone else do the waiting for you. LucyPhone is a new service that will wait on hold for you and conveniently call you when an operator is ready to speak with you. And the best part is, it’s free.

An article from Yahoo! News outlines the way LucyPhone works. First you log on to the LucyPhone website or use an app available for iPhones and enter in the phone number you are calling. Next, you give LucyPhone the number to call you back at when an operator is ready to speak with you. When you are calling a company’s customer service line, you press ** as soon as you are put on hold, hang up and let LucyPhone do the waiting. You will hear your phone ring when you are no longer on hold.

Imagine all the important stuff you can get done when you aren’t worrying about being on hold. This can also come in handy if your cell phone battery is about to die and can’t handle being on hold for upwards of 20 minutes or more.

What do you think of the LucyPhone service?

Is this something you would consider using next time you’re put on hold?

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Comments

by wondon | Wisconsin Rapids, WI

Jan 16, 2011

I am definitely going to recommend this service to my husband!

by Brindamorr | NEW WINDSOR, NY

Aug 08, 2010

I love this idea soooo much!!!!! Who wouldn't? And it's free? Really?? I'm definitely going to spread the word about this!

by lenarod | San Clemente, CA

Aug 02, 2010

this is a great idea & I am sooo excited to test it out. I don't have too many talk time minutes included in my cell phone plan so not having to waste them while I'm holding works for me! On top of that, it is so frustrating when I actually do get a live person on the phone and then end up getting disconnected or get hung up on. Fun!

by cnj6226 | Gate City, VA

Jul 31, 2010

This is something I have dreams about! I hate being put on hold, Finally A Solution! I can't wait to download this as soon as I get off work!

by BusierMom | ROSEBURG, OR

Jul 29, 2010

This sounds wonderful! I would love trying this kind of phone service!

by GypsyPink | Franklin, LA

Jul 29, 2010

With so many business opting for automated answering it seems as though the wait time and unlimited computer prompted questions are endless. I've found that when phoning businesses that have the automated answering systems that ask multiple questions before connecting you with customer service representatives all you need to do is press 00000 after each question and you will promptly be forwarded to a customer service rep. This will not eliminate your wait time for a rep. to answer the phone but it certainly puts you in touch with a human much faster. It does work; I do it all the time.

by tracywoowoo | SCARBOROUGH, ME

Jul 29, 2010

hmm, do you think they will wait for you to pick up from being on hold? Hope so!!

by GetUpAndTryAgain | WILLIAMSPORT, PA

Jul 29, 2010

Someone actually on hold for me?! This sounds really cool! I will definitely be trying this out because with a family as big as mine I have no patience for even a few minutes wait! :0)

by coolmomw2girls | LEVITTOWN, PA

Jul 29, 2010

This sounds like a great service!

by msfriendly | MONROE, WI

Jul 29, 2010

I do what MadHatter does, I put the speaker on, put the phone down, and do something else while I'm waiting. The Lucy Phone service sounds nice if it;s free.

by AuntJenny | Chelsea, MI

Jul 28, 2010

I think this is a great idea! It will be interesting to see if they make this a "membership fee" service after a period of time.

by MadHatter | Whitestone , NY

Jul 28, 2010

well i get annoyed yes, but then i find something to do while i wait and put my phone on speaker so i know when the person finally picks up to help me.