Employees at a Target in North Carolina recently made headlines after going above and beyond the good customer service practices. Teen Yasir Moore entered the store looking for a clip-on tie to wear to a job interview with Chic-Fil-A. Unfortunately, this particular store doesn’t sell clip-on ties, but what he got was a good-will prep course on interviewing skills from employees Cathy Scott and Dennis Roberts.
The story went viral after a shopper uploaded a photo showing Roberts helping Moore tie a tie in the middle of an aisle at Target. Roberts is quoted by ABC News explaining how it all went down and the advice he and Scott offered to the young man. He says, “We said, 'Make sure you look him in the eye.' I'm saying make sure you give him a firm handshake, and she showed him. ... He tucked his shirt in.”
The Target workers were so invested in Moore that they later visited the Chic-Fil-A to ask the manager how his interview went. So far he has passed the first round of interviews with the restaurant.
ABC News also reports that Moore has since returned to the Target to thank the employees for their guidance before his first job interview. Moore’s mom, Najirah Parrish, was also very grateful for the kindness her son received that day. She says, “They could have just sold my son a tie. But they took the time, helped him tie the tie and talked to him. They treated my son with dignity, respect.”
What do you think of these employee’s actions to help this teen prep for his interview?
Awsome . That is what I call above and beyond great customer service .
I saw this story on Good Morning America. They just did an update this morning. He got the job! It is good to hear of the good things going on in the world instead of all of the bad.
I think this is awesome. I work as a Employment Consultant/Job Coach for people with barriers to employment such as disabilities and criminal backgrounds. We are always trying to get our community to take part in helping our clients and promote the learning of how to succeed in finding and maintaining employment. We teach our clients how to search for, prepare for and learn new jobs as well as doing applications and interview practice and prep. I think it is amazing what they did to help this person. Not only did they help them prepare for the interview, but they gave them confidence in themselves. They helped them get the job. And I think it's even more awesome that they went back to say "thank you." I love hearing stories like this and it's something that hits home, because of my work. It is challenging but rewarding and to see others take part in stuff like this, melts my heart.
What a wonderful story! I am glad I read this blogpost, it makes me feel great when people do awesome things to help each other!