Simmons Serenade Baby Furniture | SheSpeaks

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  • realitychick By  realitychick    
    06.13.09

    We bought the combo dresser and hutch, the convertible crib, and the upright dresser. The manufacturer states that the pieces are built using solid hardwood or "wood components". Within weeks of setting up the furniture I noticed that the finish on the trim pieces easily wore off when I was cleaning them (NOT using any harsh or abrasive items). I contacted the company via their website email. Response was that the supervisor was on vacation and I would be contacted the following week when she returned. TWO weeks later I received an email requesting pictures of the areas tin question, which I sent. No response for awhile, then another email message asking for photos of the entire units and a comment stating that their "engineer" said that what I was describing and that the photos showed was common wear. I would agree if it were the entire finish, but not just the same trim pieces on all of the units.I have not bothered to follow up.

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